Support

A small team builds FullJack, and we read every message.

Questions people ask

Can I win real money?

No. FullJack is played with virtual chips that have no monetary value. They cannot be cashed out or exchanged for anything, and there are no real-money prizes. It is a game.

I ran out of chips. What now?

Come back tomorrow — free chips land every day you return. You never have to buy anything to keep playing.

I lost my password.

Write to us from the email address on the account and we will help you back in.

I want my account deleted.

Write to support@fulljack.net and say so. We delete the account and everything in it within 30 days, as described in the Privacy Policy.

I found a bug.

Please tell us. Describe what you did, what you expected and what happened instead; a screenshot helps a great deal. If the bug gives an unfair advantage, report it rather than using it.

Why did my bonus lose when my hand won?

The bonuses and the blackjack hand are settled separately. One never cancels the other, and either can win while the other loses. The rules are explained in full inside the game, under How FullJack is played.

Is my data safe?

We ask for five things and nothing more, we never sell anything, and passwords are stored so that even we cannot read them. The details are on the Privacy Policy page.

Something about the game worries me.

If playing stops being fun, take a break — the chips will still be there. If you think your relationship with games of chance has become a problem, please talk to someone you trust or to a professional service in your country.